❓ Frequently Asked Questions (FAQ)
1. Ordering
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. You will receive an order confirmation email once your purchase is completed.
Can I modify or cancel my order after placing it?
If your order has not been shipped yet, you can contact our support team to request changes or cancellation. Once shipped, orders cannot be modified.
2. Shipping
How long does shipping take?
Delivery times vary by region:
- USA & Canada: 7–15 business days
- Europe: 7–14 business days
- Australia: 8–16 business days
- Other regions: 10–20 business days
Do you ship internationally?
Yes, we offer worldwide shipping to most countries.
How can I track my order?
Once your order is shipped, you will receive a tracking number. You can track it anytime using our Order Tracking page.
3. Payment
What payment methods do you accept?
We accept major payment methods including:
- Visa
- MasterCard
- American Express
- PayPal
Is my payment secure?
Yes. All payments are encrypted and processed through secure payment gateways.
4. Products
Are your products compatible with all EVs?
Our products are compatible with most electric vehicles that meet international charging standards. Please check product specifications before purchasing.
Do you offer warranties?
Yes, all products come with a limited 12-month warranty covering manufacturing defects.
5. Returns & Refunds
Can I return my product?
Yes. We accept returns within 30 days of delivery if the item is unused and in original packaging.
How long do refunds take?
Refunds are typically processed within 5–10 business days after approval.
6. Technical & Installation
Do I need a professional to install the charger?
Some products may require professional installation depending on local electrical regulations. We recommend consulting a certified electrician for safety.
Are your products safe to use?
Yes. All products are tested and meet international safety standards for EV charging equipment.