🛡️ Warranty Policy
1. Overview
We are committed to providing high-quality products and ensuring customer satisfaction.
All products purchased from our official website are covered by a limited warranty as outlined in this policy.
This warranty applies only to products used under normal conditions and in accordance with the product instructions.
2. Warranty Period
Unless otherwise stated on the product page, our standard warranty period is:
- 24 months limited warranty from the date of delivery
The warranty covers manufacturing defects and functional failures under normal use.
3. What Is Covered
Our warranty covers:
- Manufacturing defects
- Electrical or functional failure under normal use
- Internal component malfunction not caused by user damage
If a defect is confirmed, we will offer a replacement, repair, or refund depending on the situation.
4. What Is Not Covered
The warranty does not cover:
- Damage caused by misuse, improper installation, or negligence
- Physical damage (drops, cracks, impact, water damage unless waterproof rated)
- Unauthorized modifications or repairs
- Normal wear and tear
- Damage caused by external power issues or accidents
5. Warranty Claim Process
To request a warranty service, please follow these steps:
- Contact our support team via email
- Provide your order number and a detailed description of the issue
- Attach clear photos or videos showing the defect
- Our technical team will review your request
Once approved, we will provide instructions for replacement or repair.
6. Replacement & Repair
Depending on the issue, we may:
- Send a replacement product
- Offer a repair solution
- Issue a partial or full refund (in rare cases)
All warranty decisions are made after technical evaluation.
7. Shipping for Warranty Returns
If a return is required for inspection:
- Customers may need to cover return shipping in some cases
- If the product is confirmed defective, we will cover replacement shipping
8. Warranty Limitations
This warranty:
- Applies only to the original purchaser
- Is non-transferable
- Does not extend beyond the original warranty period
We reserve the right to refuse warranty claims if conditions are not met.