đź“© Contact Us
1. Get in Touch
We’re here to help. If you have any questions about our products, orders, shipping, or technical support, feel free to contact us anytime.
Our customer service team will respond as quickly as possible.
2. Customer Support
For general inquiries, order issues, or product support:
📧 Email:support@kcevcharger.com
🕒 Response Time: 24–48 hours
We aim to provide fast and helpful responses to all customers.
3. Business & Wholesale Inquiries
For partnerships, bulk orders, or business cooperation:
📧 Email:support@kcevcharger.com
We welcome distributors, retailers, and B2B partners worldwide.
4. Order Support
If your inquiry is related to an order, please include:
- Order number
- Email used for purchase
- Detailed description of your issue
This helps us resolve your request faster.
5. Technical Support
If you are experiencing technical issues with your EV charger or accessories, please provide:
- Product model
- Description of the issue
- Photos or videos (if available)
Our technical team will assist you as soon as possible.
6. Response Time
We typically respond within:
⏱️ 24–48 hours (Monday to Friday)
During peak seasons or holidays, responses may take slightly longer.
7. Global Support
We support customers worldwide, including:
- United States
- Canada
- Europe
- Australia
- Asia & other regions
Wherever you are, we are here to help.
8. Why Contact
We are committed to providing:
- Fast customer service
- Professional technical support
- Reliable after-sales assistance
- Clear communication and solutions